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MacBooks should never be frozen as the defrosting process will leave moisture within the computer that will cause it to stop working.

Other possibilities (although we have no idea what you are asking about) is that some software has stopped working. If you click on the frozen software's icon in the dock and hold the mouse button down for a moment a menu should pop up with the option to "Force Quit". Take that option. If that menu is unaccessible then holding down the Command (cmd), Option (alt) and Escape (esc) keys will open a Force Quit window from which you can select an unresponsive application and force it to quit.


If the computer is refusing to start up at all insert the Mac OS X installation disc. Switch on the computer and hold the C key down while the computer starts up. This will cause the computer to start from the installation disc rather than it's hard disc. From the desktop select tools/utilities and open Disk Utility. You can check the hard disc to see if there are any problems with that that may be causing the failure.


Otherwise it will probably mean a trip to a repair shop to have it checked and fixed.

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Wiki User

15y ago

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