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If he was on a corporate LAN, possibly the switch port was shutdown and needs to be activated. In some corporations if a virus is found and the helpdesk is not able to remotely remove the virus it will remove the computer name from the DNS entries and pull it from the domain, and remove the user from active directory, then they would not be able dhcp an IP address. If none of the above apply, and a static address was assigned and entered into the IP properties of the PC, verify that the MAC address of the host matches to what is in the DNS entry. You can do a reverse arp lookup via logging into the core switches, and as always check the nic light on the back of the computer, and the cabling. Try pinging the host Ip from another source, extended ping command in the CMD Prompt.

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