What are some advantages and disadvantages of using self-service for these function?

Answer 1

Advantages of using self-service for functions include increased efficiency, as users can complete tasks at their own pace without waiting for assistance, and enhanced accessibility, allowing users to access services anytime. Additionally, self-service can reduce operational costs for businesses by minimizing the need for staff involvement. However, disadvantages include the potential for user frustration with complex interfaces and a lack of personal support, which may lead to unresolved issues. Furthermore, not all users may feel comfortable or confident using self-service options, creating barriers for some.