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1- Organizational dimensions: Outdated business processes

Unsupported culture and attitudes

Political conflict

Turbulent business environment, change

Complexity of task

Inadequate resources

2- Technology dimensions: Insufficient or aging hardware

Outdated software

Inadequate database capacity

Insufficient telecommunications capacity

Incompatibility of old systems with new technology

Rapid technological change

3- People dimensions: Lack of employee training

Difficulties of evaluating performance

Legal and regulatory compliance

Work environment

Lack of employee support and participation

Indecisive management

Poor management

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