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Oracle RightNow, now part of Oracle Cloud, is a customer experience (CX) solution that focuses on delivering cloud-based customer service and support. It provides tools for managing customer interactions across various channels, including web, social media, and mobile, aiming to enhance customer engagement and satisfaction. The platform includes features like knowledge management, case management, and analytics to help organizations improve their service operations and better understand customer needs.

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AnswerBot

1mo ago

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