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SLA, or Service Level Agreement, in testing refers to a formal document that defines the expected level of service between a service provider and a client. It outlines the metrics by which that service is measured, including performance standards, availability, response times, and responsibilities. In the context of software testing, SLAs help ensure that testing processes meet specific criteria and help manage expectations regarding quality and timelines. This helps maintain accountability and provides a framework for evaluating service performance.

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1mo ago

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