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It's easier to troubleshoot problems if the service technicians know what exists on their network, where, and how each node is connected to each other node. A network diagram provides that "Big Picture" allowing a technician to troubleshoot more quickly with a minimum amount of research.

A network diagram also helps new technicians get up to speed quickly. Instead of memorizing the network over time, a technician has a quick reference to turn to, allowing the new technician to be a productive part of the team more quickly.

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17y ago

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