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Business process redesigning a.k.a Business process re-engineering is actually renovation of an important business process with the sole aim of improving return on investment, service quality and reducing production cost.

The role of Technology in business process re-designing:

  • Technology assists in data availability from one common location
  • IT offers 'expert systems' for performing special tasks
  • Allows centralization and decentralization of organization data
  • Supports decision making with decision-making tools
  • Lowering the chances of human errors
  • Increasing efficiency
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