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Peter Browning needs to step up to the plate and do big things. He needs to call up Bob White and have a little chat with him and Art Lawson about the future of White Cap. Then he needs to call a meeting between the department managers and explain to all of them that the company will be moving in a new direction with the blessing of Bob White and Art Lawson. He must explain that the change will be gradual, not drastic, but it will be definitive and in the best interests of the company. Browning must stress the importance of cooperation from all the department heads in order for the transition to be successful.

At this point he will be able to assess over the following weeks who is willing to assist in the cultural transformation at White Cap and who is a cancer to this effort for change. Then he can weed out the opponents of the changes and have the backing of true company patriots like Bob White and Art Lawson, who know he is acting in the best interest of the company.

The elimination of those opposed to the changes at White Cap will be a strong message, but the message will be that "those acting against the best interests of White Cap are no longer a part of our team". He could even start up some slogans like "White Cap: A great today, a better tomorrow." The only way to enact change in a traditional organization like White Cap is to stir up their patriotic loyalties to the company and convince them that these changes are truly better for the company and in turn themselves.

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15y ago

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