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This symptom is typical of a computer using an incorrect or damaged software driver. Initiate a test print directly from the printer while disconnected from PC. Usually by holding the power button down a few extra seconds as you turn it on. If the test page is good by this method I suggest you remove all printers listed in the windows control panel. Then download the most resent software drivers for your printer from the manufacture and install them as instructed by the manufacture before reconnecting the printer to the PC.

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16y ago

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