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I'm using a My Passport and when i connect it it says it has to be reformatted but then it says there was an unknown error and it doesn't work. I don't know if it's the hard drive itself or what.

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10y ago

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Assuming you're talking about transferring files from a Mac to an external hard drive (since this is the Apple / Mac section), here is one possible scenario: If the external hard drive is NTFS formatted, then the Mac will only be able to read the contents of the drive, and will not be able to write to it. To remedy such a situation, back up all data from the external hard drive, launch Disk Utility on the Mac, select the hard drive, and format it as 'Windows / MS-DOS' (FAT 32) format (if you'd like to keep the external hard drive Windows compatible), or format it as 'Mac OS Extended' if you're only going to be using it on Macs.


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