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Q: 2 Explain the service GAP model with example?
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Describe quality gap model?

This model offers an integrated view of the consumer-company relationship. It is based on substantial research amongst a number of service providers. In this Gap model service is a function of word of mouth communication, personal need and past experience, and perceived service is a product of service delivery and external communications to consumers. There is Different level in this model:- Level 1:- Word of Mouth communications, Personal Needs, Past Experience Level 2:- Expected Service Level 3:- Perceived Service Level4:- Service Delivery, External Communications to Customers. Level5:- Service Standards Level 6:- Management Perceptions of Consumer exceptions


How would you define the gap in the gap theory?

This gap is referred to as the service gap and is considered the most important because it determines the level of satisfaction/dissatisfaction with the service and, ultimately, the organization.


What is customer gap?

The Gap between Consumer Expectation and Management Perception. The knowledge gap is the difference between the customer's expectations of the service provided and the company's provision of the service.


What does gap mean on ammunition?

Glock model


Do you say 'in my gap year' or 'on my gap year' Example 'I am thinking of travelling on my gap year' or 'I am thinking of travelling in my gap year'?

"in" is correct.


What is the spark plug gap for a home lite weedwacker model ut20004b?

0.025 in gap (0.63mm)


What is the plug gap for the 1930 Model A?

Gap the spark plugs to .035. Set the points to .018.


How would you describe the gap theory?

The gap theory first determines the difference between the customer's service expectations and the customer's perception of the service actually received.


Spark plug gap 460 Lincoln?

69-73 460 gap is .034" 74 is .054, 75 model gap is .044


What is the spark plug gap for Volvo s80 2.4 2000 model?

spark plug gap is .028


An example of a gap junction is?

heart


How would you define a communications gap?

Communications gap --The difference between the actual quality of service provided and the quality of service communicated to consumers through promotional material and activities