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Explain how you measure productivity of a clerk?

Updated: 12/20/2022
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Ipuleni

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14y ago

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Action - Example Define the activity or product - opening incoming mail Measure a defined time period - Hours, work days, work week, month For reasonable period of time, count or measure product or units -number of pieces of mail opened Count number of clerks - 2 people Count or measure product units completed each period - 2 people open an average of 400 pieces of mail per 8 hr workday Divide product count for period, by number of people working in that period, to arrive at average number of product, per person, per period - 400 pieces of mail per 8 hr workday, divided by 2 clerks, calculates to 200 pieces mail per clerk, per workday Count or measure INPUTS, for the same period - receive average of 800 pieces of mail per day (100 per hour) Divide number of INPUTS per period, by number of outputs per period to arrive at the number of periods required to complete - 2 clerks, opening a total of 400 pieces of mail (200 each clerk) daily will take 2 days to complete 800 items 800 pieces of mail daily requires either of the following - 2 clerks 2 days to complete, at 200 pieces each per day (more time to complete) OR 4 clerks 1 day to complete, at 200 pieces each per day (more CLERKS to keep pace with the incoming mail) In this example, 200 pieces of mail daily becomes the performance standard used to identify weak or exceptional performance.

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