Your question needs correction. It should read " How can Policy & Procedures affect a customer?"
If the company's policies and procedures are written in a way as to restrict the faith of the customer in the products or services of the company, then it may affect their confidence and hence willingness to give business. On the other hand, if the polilcies are unbiased in order that it protects the customer's interests as well as the company's interestes in an equitable manner, then the customer will have more confidence to buy those products.
Only when you read the "small print" in many documents including your bank's application form to open an account, credit card application etc will you realise that even in the case of many banks, some conditions are so one sided, the customer has no choice unless the customer is a large corporation in which case they may not accept certain conditions, and will ask the seller to modify them to their liking.
Hope this helps.
ya mama
yes
on A+: because of its effect on interest rates :))
because of its effect on interest rates.
on A+: because of its effect on interest rates :))
Difference between Customer Service Standards and Policies and Procedures
monitor the procedures to deliver customer service
Is that a question? Which customer?
In Qm systems businesses will have a set of polices to cover a wide variant of their business dealings i.e Customer Service Policy, health and safety Policy etc. Attached to these will be a set of procedures staff will be required to follow when dealing with their roles within the business. In additon the procedure will have points where each layer of staff can if required pass the situation (i.e. complaint) to the next level having exhausted their level of authority. A Policy and Procedure Manual will contain each policy the company has and the procedures attached to that policy.
In Qm systems businesses will have a set of polices to cover a wide variant of their business dealings i.e Customer Service Policy, health and safety Policy etc. Attached to these will be a set of procedures staff will be required to follow when dealing with their roles within the business. In additon the procedure will have points where each layer of staff can if required pass the situation (i.e. complaint) to the next level having exhausted their level of authority. A Policy and Procedure Manual will contain each policy the company has and the procedures attached to that policy.
Line management, from CEO and President to the front line manager and the supervisor, is responsible for enforcing policy and procedures in the workplace.
Well certainly not with the ('s), policies if NOT possessive in this usage. It is Policies and Procedures
policy number keeps an important in a policy bcz it is a unique customer identification number and when a customer tell about his policy number it has each and every information about the him/her
As a Collateral Duty Safety Officer, you are responsible to ensure management's policy and procedures provide
if a customer complanied about an assocaiate in your store pricing or a policy what would you do
you might get in trouble if you do'nt
reasons for using customer service policies