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Improving quality and productivity through the use of quality management, reengineering and other techniques; improving people skills; managing workforce diversity-a key challenge since organizations are becoming more heterogeneous in terms of gender, race, and ethnicity; responding to globalisation; empowering people by the reshaping of the relationship between managers and those they are supposedly responsible for managing; stimulating innovation and change; coping with temporaries as the workforce becomes more part time and contingency based; dealing with declining employee loyalty; and improving ethical behaviour. Managers and employees must become capable of working with people from different cultures- ~Multinational corporations are developing operations worldwide. ~Companies are developing joint ventures with foreign partners. ~Workers are pursuing job opportunities across national borders.

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