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ABC International has just opened its 100th store. The store managers have been complaining that they would like to offer different goods to meet local tastes, but that the centralized purchasing group is not helping them. The president intervenes and gives the local store managers the authority to source 10% of the goods stocked in their stores, with all other purchases continuing to be centralized. This decision improves the morale of store managers and improves the sales and profit margins at those stores embracing the change.

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