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someone answer this queation please!!!! Handle repetive tasks accurately and quickly, remove the need for secretarial support and similar overheads. Fast and effective communication by e-mail.

Cross reference combine and manipulate data from a wide range of sources - match customer requirements with products for example.

Automate important activities like billing so that invoices are sent out promptly

Allow speedy access to information, for puposes of research and to provide support and other services to customers, saving on the need for premises.

Monitor performance of staff, remove human error (at risk of computer error).

These are general concepts - there may be more for the particular application you have in mind.

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