Explain what caused the delay and apologise.
By laughing in their face.Perhaps you should answer it with how you would handle it, since you're the one applying for a job where it's apparently relevant.
One could give a guest complimentary things such as breakfasts or an extra night at a room. One could also offer a discount on the price they are paying currently for the room they are staying in.
Guest complaints are never easy to deal with. Either give them a complimentary drink in the bar whilst the room is being cleaned or give them a discount on the total price of the room.
Guest complaints are never easy to deal with. Either give them a complimentary drink in the bar whilst the room is being cleaned or give them a discount on the total price of the room.
Guest complaints are never easy to deal with. Either give them a complimentary drink in the bar whilst the room is being cleaned or give them a discount on the total price of the room.
Cleaning a room with the guest present can be uncomfortable for both the guest and the worker. At times conversation can lighten the tension. As always a spectacular job with respect for the client is demanded.
Cleaning a room with the guest present can be uncomfortable for both the guest and the worker. At times conversation can lighten the tension. As always a spectacular job with respect for the client is demanded.
depends on what you mean by "misbehaving"... depend on room cleaning
Firstly dont lie to the customer with some lame excuse. Call him, apologies sincerely and give him a little extra. Like a bottle of champagne or anything that you know can please him. Make sure that same mistake is not repeated for this customer
Guest Relations.
Once a month
When cleaning the room with the guest present, I approached the situation with courtesy and respect for their privacy. I communicated my intentions clearly, ensuring they were comfortable with my presence. I focused on non-intrusive tasks, such as replenishing supplies and tidying up common areas, while allowing the guest to maintain their space. This way, I could efficiently clean while minimizing disruption to their stay.