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In terms of the Ulrich framework, the participant organizations were strongest in the role of employee champion. All of the sample organizations displayed a strong focus on supporting the rights and needs of employee. This focus was evidenced by rigorous and innovative policies and programs in the areas of occupational health and safety, grievances, work-life balance, diversity, and employee assistance (amongst others). The high level attention given by HR to the rights and needs of employees and the need to provide fair and reasonable treatment seems to be influenced by factors such as the high degree of unionization and union involvement in sample organizations, the 'fishbowl' aspect of the public sector resulting in a concern around 'being seen to be doing the right thing', and a focus in legislation (such as in the form of the employment principles set out by the Public Sector Management and Employment Act) on employee rights. However, in some focus groups employees expressed a desire to be better understood by HR. Aspects limiting HR's capacity for a greater understanding of employees included a limited ability for regular face-to-face contact with staff. This may be due to insufficient numbers of HR staff, HR structures that centralize HR staff and limit the connection to the business units, a disconnect between the working hours of HR and other staff (e.g. where there are high numbers of shift workers), and the location of employees over a large geographical area.

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