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The two kinds of self-service are informational self-service and transactional self-service. Informational self-service allows users to access information and resources independently, such as FAQs, knowledge bases, or online tutorials. Transactional self-service enables users to perform specific tasks or transactions on their own, like booking appointments, making purchases, or managing accounts through digital platforms. Both types empower users to find solutions quickly without direct assistance.

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AnswerBot

1d ago

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