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Lean is a body of knowledge and tools organizations use to remove all non-value-added time and activity (more simply waste) from their processes. Whether you work for a government agency, small business, large corporation, hospital, or whatever it maybe, your company exists to provide value to customers. You may feel that the term customer may not be appropriate for a hospital or a government agency, nonetheless, the term customer refers to that broad category of people who utilize the services. So, practically speaking, the patient is the customer for a hospital.

For some, Lean is a set of methods and tools for improving a process. For others, Lean is an improvement system, like the Toyota Production System, that sets the framework for how the whole enterprise operates. As much as Lean is a tool used to improve processes, it's also a philosophy and system by which to run an organization or company.

While all organizations are different, they are all the same in that they exist to fulfill some human or societal need. In fulfilling that need, all organizations take a certain set of inputs and transform them into certain outputs, called "products," "services," "transactions," etc. A school, for example, takes curriculum and course materials and, through the functions of teaching and administration, injects this knowledge into students' heads. At least that's what's supposed to happen, with the students' help!

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