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Agent scripting is the process of creating predefined dialogue flows for virtual agents, such as chatbots or interactive voice response systems. It involves designing scripts that guide the agent's responses based on user inputs, ensuring coherent and contextually relevant interactions. This technique enhances user experience by providing structured communication and allows for efficient handling of inquiries or tasks. Effective agent scripting combines natural language understanding with clear, concise language to facilitate user engagement.

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2w ago

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