How do you complain?

Answer 1

It depends on what you want to complain about, but usually it is best to do so in writing, following the complaints procedure of the people you are complaining about/to. Keep copies of everything.

Answer 2

Here are some good techniques to use when complaining so that you get results instead of arguments:

• State your point clearly and briefly, such as "This television set shows a fuzzy picture."
• State your wishes clearly and briefly, such as "I would like a refund" or "I would like a new TV."
• Remain calm at all times. Most likely, the other person also wants the issue to be resolved.
• Use "I" messages instead of accusations. Say "I feel that I should get my money back" instead of saying "You have to give me my money back."
• Ask "What can you do to help me?" instead of shouting and arguing. This forces the other person to start thinking of ways to help instead of arguing back.
• Refrain from cursing or shouting. This only makes the situation worse and solves nothing.

Answer 3

Making a complaint effectively depends on several factors:

• your complaint must be justified (you must have been wronged, not just regret your choice)
  
• you must identify the problem and address your needs
• you must know who to complain to (don't shoot the messenger)
  
• you must divorce your emotions from the logic of your complaint *yelling and cursing gets you nowhere)
  
• you must ask for a reasonable corrective action (no use asking for the doctor to cure your incurable disease)