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Your success in assisting your clients depends on how effective you are as a communicator.

Effective communication involves being skilled in:

-verbal and non-verbal communication

-active listening techniques

-vocal techniques

-written communication

-electronic communication

My supervisor would give me this checklist:

-speak clearly at the right pace, not too fast or slow

-check that the person has understood you

-ask questions to check your own understanding

-do not blame others for not understanding you

-be a good listener

-be patient, sincere

-smile and use other positive, friendly expressions

-have appropriate personal presentation and body language for the situation

-use appropriate level of language for the listener

-be open and straighforward

-accept others as they are, without judgment

-use humour appropriately

-admit mistakes

-state clearly what you want without being complicated

-do not confuse by giving too much information at once

-genuinely want to get through to other people

-genuinely like other people, find them interesting

-write/speak clearly, for a clear purpose

-choose the right medium for the purpose (eg do not phone if a letter or fax would be better)

-have a pleasant sounding voice

-know when to be quiet

-be flexible, prepared to change your position

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Q: What advice could your supervisor give you to assist you in being a more effective communicator?
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