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In ISO9001:2008 see the "Introduction" clause 0.2. The introduction is an informative part of the standard and not normative like clauses 1 through 8.

ISO TC 176 supports the process approach. They have provided a guidance document on the subject: ISO/TC 176/SC 2/N544R3. This may be downloaded, presently free of charge, from:

www.iso.org/tc176/sc2

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Q: What clauses in ISO9001 support the process approach?
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