What is emphatic listening?

Answer 1

Empathy is when you can understand what the other person is feeling and sympathize with that emotion. Empathetic listening is when you actively try to understand the other person's emotions. Here are some tips:

• Give them your undivided attention
• Be non-judgemental
• Pay attention to the emotion behind the words
• Be quiet and attentive, without rushing in to talk yourself
• Ask clarifying questions and restate what you heard to be sure you really understand

Answer 2

Empathic listening (also called active listening or reflective listening) is a way of listening and responding to another person that improves mutual understanding and trust. It is an essential skill for third parties and disputants alike, as it enables the listener to receive and accurately interpret the speaker's message, and then provide an appropriate response. The response is an integral part of the listening process and can be critical to the success of a negotiation or mediation.

Empathic Listening is a mixture of communication skills and awareness to use when you genuinely want to connect. You can use it to applaud someone's victory or to help uncover what's really troubling her. The result is often a deeper sense of connection, relief, and joy!