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Service, service and service

Perception of service though is another matter and here is where key personnel and professional training/experience counts.

A customer will in most cases perceive you as preferable (read: positive relations) if you provide him with the service that he needs, wants or better yet did not know that he needed.

Assuming that your product or service provided are similar or equal to your competition, your service level and understanding of your customer is of utmost importance.

A rule of thumb is to treat your customer as you yourself would like to be treated by your providers, though there are always exemptions.

So answer your calls, attend all meetings in a timely and professional matter, spend time with your customer and treat them like "your first love" and your business relationships should improve.

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13y ago

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