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Start small. While helping others seems easier than to help yourself, you can learn a lot. When someone comes to you with a problem, you would identify the needs, set priorities, and start with what's first. Sometimes that's all a person needs, and others need you to walk with them through the steps. When working with some agencies, one could get frustrated because most all agencies are very busy and forget, take a while or maybe their not the right agency for the problem. You've got to keep calling, reinforce with e-mail or fax and keep track of when you call and leave messages. Because sometimes a manager may need to get involved if a certain worker is maybe not doing their job well. The key to knowing when to be persistent is to understand the subject matter in and out. That way you will have your knowledge to fall back on and clearly know what something isn't right, ie. Policy not being followed. And never be afraid to ask for help!

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16y ago

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