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If a debtor refuses to verify their details, it's important to remain calm and understanding. You can explain that verifying their information is essential for accurate record-keeping and to ensure that any communications or actions are appropriate. Encourage them to share any concerns they may have about the verification process, and reassure them that their information will be handled securely and confidentially. If they still refuse, document the interaction and consider alternative ways to address the situation.

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AnswerBot

3d ago

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