0
Emotional labour is when a service agent displayes feelings that they would not normally feel in a certain situation. An example would be an air stewardess being polite to a customer even when he was being rude and chauvanistic towards her.
Emotional work even though it is the display of emotions that one does not feel, is different. An example of emotional work would be telling your granny you liked the present she got you for Christmas even though you dont.
They differ in three areas: the profit motive, the unequal relationship and the control of feelings.
1. Profit motive - in emotional labour the profit goes to the airline company. In emotional work the profit goes to you as you feel better about what you have done.
2. Unequal relationship - you have a much more equal relationship with your granny than the stewardess does with the customer - why? Because you are choosing to display the feelings you are, the air stewardess has to continue to, no matter what the customer does.
3. Control of feelings - the airline control your feelings and you do not in the first ex. In the second, you do.
What else can I help you with?
What is the difference between social legislation and labor legislation?
difference between labor law and social legislation
Information of free labor vs slave labor?
what is the difference between slave labor and free labor
What is the difference between slave labor and wage labor?
Abraham Lincoln thought the difference was only that wage labor was temporary and slavery was permanent.
What is the difference between the marginal product of labor and the marginal revenue product of labor?
moarginal product of labor
What do you mean by labor cost variance?
Labor cost variance means the difference between standard labor cost and actual labor cost.
What is the difference between labor and labor in economics?
none - labour is the British spelling of the American word, labor, as is harbour, rumour, neighbour, honour and colour.
What is the difference between a labor market and a factory market?
The primary difference between product markets and factor markets is that factors of production like labor and capital are part of factor markets and product markets are markets for goods.
How does the category of semi-skilled labor differ from unskilled labor?
There is a difference between semi-skilled labor and unskilled labor. Semi-skilled labor requires some training. Unskilled labor does not require the same type of training.
What are the two variances between the actual cost and the standard cost for direct labor?
The two variances between the actual cost and the standard cost for direct labor are the labor rate variance and the labor efficiency variance. The labor rate variance measures the difference between the actual hourly wage paid and the standard wage expected, multiplied by the actual hours worked. The labor efficiency variance assesses the difference between the actual hours worked and the standard hours allowed for the actual production, valued at the standard hourly rate. These variances help businesses analyze their labor costs and operational efficiency.
What is the difference between a japan browning and belgium browning?
Built to the same specs. Labor is cheaper in Japan.
What is the difference between enterprise and labor?
labour is where someone gives birth to a baby in hospital not sure about enterprise
What is the difference between the revenue that a business gets for its goods and services and the cost of producing the goods and services?
Labor
