Why is it important to make people welcome?

Answer 1

If you don't make customers feel welcome, they are less likely to come back and shop in your store again. Nor are they likely to tell other potential customers about your store or services. A good price is not enough to guarantee a steady supply of customers. If you can get something at three different places for the same price, but only one place makes you feel good about going there, where are you more likely to purchase that good or service?

Answer 2

because when they dont feel welcome they feel rejected and alone, which, depending on the person, might lead to depression being lonley and self distructive actions