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Apparently not!

We are in the throes of dealing with one that's 18 mos. old. Customer purchased a product that came with a 1 yr warranty. After repairing the item and replacing the product the customer's warranty ran out and they wanted another repair done, 21 months after purchase.

It was clear the customer was not taking care of the product and our company refused to replace the item since the warranty had expired. We said we would repair the item but the customer would have to pay our regular repair fees. The customer balked and filed a Chargeback with his Credit Card company. The bank took the $2700.00 right out of our account. We are in the middle of disputing the Chargeback.

Original transaction was 21 months ago!

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12y ago

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