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BPO2, or Business Process Outsourcing 2, typically refers to the evolution of outsourcing business processes to external service providers, emphasizing enhanced efficiency, technology integration, and strategic partnerships. This concept often involves leveraging digital tools and automation to optimize operations, reduce costs, and improve service quality. It can encompass various functions such as customer support, IT services, and human resources, adapting to the changing needs of businesses in a competitive landscape.
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