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From the HSBC website:

'Through loyal and committed employees who make lasting customer relationships and international teamwork easier to achieve, we work to uphold Five Core Business Principles:

  • Outstanding customer service
  • Effective and efficient operations
  • Strong capital and liquidity
  • Conservative lending policy
  • Strict expense discipline

We also operate according to certain Key Business Values:

  • The highest personal standards of integrity at all levels;
  • Commitment to truth and fair dealing;
  • Hands-on management at all levels;
  • Openly esteemed commitment to quality and competence;
  • A minimum of bureaucracy;
  • Fast decisions and implementation;
  • Putting the Group's interests ahead of the individual's;
  • The appropriate delegation of authority with accountability;
  • Fair and objective employer;
  • A merit approach to recruitment/selection/promotion;
  • A commitment to complying with the spirit and letter of all laws and regulations wherever we conduct our business;
  • The promotion of good environmental practice and sustainable development and commitment to the welfare and development of each local community.'
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11y ago

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