What to do if a customer does not have enough money?

Answer 1

If a customer does not have enough money to complete a purchase, first, offer them options such as selecting a less expensive item or suggesting alternative payment methods, like splitting the payment or using a credit card. Additionally, consider if any discounts or promotions could help them meet the total. If feasible, provide them with information on layaway or future purchasing options. Always approach the situation with empathy and understanding to maintain a positive customer experience.