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Part of the reason is to see how the client doing. Did the product or service do what the client expected or hoped for. Know how well the client shows you are interested in them as a person not just as a client and if they get that message they'll back if the need arises. Also following up give you a chance to see how you are doing. The client has had time to reflect on whether you have helped them or not and if they can be honest with you, you can learn a lot about you and your organization that you can then take back and perhaps begin to make improvements.

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