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Behavior Expectation Scales (BES) focus on defining and measuring specific expected behaviors in individuals, often serving as benchmarks for performance evaluation. In contrast, Behavior Observation Scales (BOS) emphasize the actual observation and recording of behaviors exhibited by individuals during their performance. While BES sets the standards for what is desired, BOS provides a real-time assessment of how well individuals meet those standards through observed actions. Both scales are valuable for performance appraisal but serve different purposes in evaluating employee behavior and effectiveness.

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