What is e-commerce process architecturedescribe the nine essential components of e-commerce process architecture?

Answer 1

E-commerce process architecture refers to the framework that outlines how various components of an e-commerce system interact to facilitate online transactions. The nine essential components include:

1. User Interface – the design and navigation aspects that users interact with.
2. Product Information Management – systems for managing product data and descriptions.
3. Shopping Cart – functionality for users to select and manage items for purchase.
4. Order Management – processes for tracking and fulfilling customer orders.
5. Payment Processing – secure methods for handling transactions and payment information.
6. Customer Relationship Management (CRM) – tools for managing customer interactions and support.
7. Supply Chain Management – coordination of product sourcing, inventory, and logistics.
8. Security – measures to protect user data and transaction integrity.
9. Analytics and Reporting – systems for tracking performance metrics and user behavior.

Together, these components ensure a seamless and secure shopping experience for users.