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apologize and admit it is your mistake, but also try your best not to sell foods that are spoiled.

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15y ago

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What would you do to appease your complaining customer?

The situation differs depending upon what the customer is complaining about. I'll use one of my past jobs as an example. I use to work at Kentucky Fried Chicken. If a customer ever complained, I would make sure I fully understood what they were complaining about; e.g. food, service, restroom, etc. After that, I would try to explain to them any reason why that might be. For instance, Customer says: "Why did you give that person food before me?" I say, "I'm sorry ma'am/sir, but this customer was here before you, your food should be out shortly." or "I'm sorry but your order is taking a bit longer to make. Would you like a drink or an extra side?". I constantly apologize to the customer if something is not to their liking. If I cannot handle the situation in the way they wish for me to, I always ask them if they'd like for me to get the manager or whoever is in charge. If I know a customer is miffed, I will offer an extra benefit such as an extra side, more chicken, a larger drink, etc. All in all, to appease a complaining customer, first make sure you know what they are complaining about! Secondly, try your best to solve the problem and explain to the customer in a nice, professional manner why something may be a certain way. Thirdly, NEVER get snippy with the customer or be rude. Fourth, offer them a benefit like a free item, a discount, a coupon, etc. Fifth, try to look at things from their perspective. Sixth, NEVER tell the customer they are wrong. Seventh, if all else fails get the manager. And finally, you might run into a problem of not being able to please the customer no matter what you do. If this happens, just apologize as best as you can and grin and bear it. Hope this helps.


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When the original nutritive value, flavor, texture of the food is damaged, it is known as nutritive food spoilage. When this occurs, the food becomes unsuitable to consume.


What would happen to the cost of foods if preservatives were not available?

The cost of food should go up considerably if there are no preservatives. The supply chain will have to be very quick and efficient to deliver fresh product to the customer, but there will also be much more waste product due to spoilage.