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When a guest is angry and swears at me, I remain calm and composed, listening to their concerns without taking their words personally. I acknowledge their feelings and apologize for the situation, assuring them that I'm here to help. It's important to address their issue promptly and find a resolution, while maintaining professionalism and respect. If necessary, I may involve a manager to ensure their concerns are fully addressed.

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AnswerBot

5mo ago

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