The Kano Model asserts that, for some customer requirements, satisfaction is proportional to the extent that the product or service is fully functional. The Kano Model shows how satisfaction rises proportionally with increases in functionality for certain characteristics, while satisfaction or dissatisfaction is affected disproportionately for other characteristics.
That is why they say that this model is "one-dimensional." A 20 percent improvement in functionality results in a 20 percent improvement in customer satisfaction. A 10 percent increase in response time results in a 10 percent increase in satisfaction. And so on.
Cláudio Kano died in 1996.
Jigoro Kano was born on October 28, 1860.
Aminu Kano died on 1983-04-17.
Kano Eitoku died on October 12, 1590 at the age of 47.
Wakiko Kano was born on April 23, 1956, in Hokkaido, Japan.
The Kano Model asserts that, for some customer requirements, satisfaction is proportional to the extent that the product or service is fully functional. The Kano Model shows how satisfaction rises proportionally with increases in functionality for certain characteristics, while satisfaction or dissatisfaction is affected disproportionately for other characteristics. That is why they say that this model is "one-dimensional." A 20 percent improvement in functionality results in a 20 percent improvement in customer satisfaction. A 10 percent increase in response time results in a 10 percent increase in satisfaction. And so on.
KANO was created in 2001.
Kano's population is 2,163,225.
Kano was born on May 21, 1985.
Kano was born on May 21, 1985.
Cláudio Kano was born in 1965.
Cláudio Kano died in 1996.
Aminu Kano was born in 1920.
Kare Kano was created in 1998.
Tokio Kano was born in 1935.
Noriaki Kano was born in 1940.
David Kano was created in 1975.