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For Walter Shewhart, quality is defined as a product's ability to meet customer expectations and requirements consistently. He emphasized the importance of variation in processes, arguing that understanding and controlling this variation is key to achieving quality. Shewhart introduced statistical methods to monitor and improve processes, laying the foundation for modern quality control practices. Ultimately, he believed that quality should be built into the process rather than inspected into the product.

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Related Questions

Who invented quality?

Walter Shewhart is the person who invented quality


When did Walter A. Shewhart die?

Walter A. Shewhart died on 1967-03-11.


When was Walter A. Shewhart born?

Walter A. Shewhart was born on 1891-03-18.


Who was Walter shewart?

Shewhart is the correct spelling of Walter Shewhart's last name. He was and American engineer, statistician, and physicist who is known as "The Grandfather of Total Quality Management." His control chart played a big part in the quality movement in the 20th century.


What has the author Walter A Shewhart written?

Walter A. Shewhart has written: 'A study of the accelerated motion of small drops through a viscous medium' -- subject(s): Viscosity


Who invented the concept of quality control?

Walter A. Shewhart invented statistical quality control. It was first implemented by the Western Electrical Company and was referred to as TQM or top quality management.


Who is credited with developing control charts?

Control charts were developed by Walter A. Shewhart in the 1920s. He introduced the concept as part of his work at Bell Telephone Laboratories to monitor and improve manufacturing processes. Shewhart's methodology laid the foundation for statistical quality control and has since become a fundamental tool in quality management and process improvement.


Who promoted the use of the PDSA cycle for process improvement?

Dr. Walter Shewhart


What are control charts used for?

Control charts (also commonly called process-behaviour charts or Shewhart charts) are charts which are used to find out if a business or manufacturing process is in a state of statistical control. They were invented by Walter A. Shewhart in 1920.


When was Shewhart Medal created?

Shewhart Medal was created in 1948.


Who is the author of np charts?

The author of np charts is typically attributed to Dr. Walter A. Shewhart, who developed the concept of control charts in the early 20th century. NP charts specifically are used in quality control to monitor the number of defective items in a sample. They are part of a broader set of statistical process control tools used to improve manufacturing and service processes.


How was quality handled in the first half of the 20th century prior to TQM?

In the first half of the 20th century, quality management primarily focused on inspection and the detection of defects, rather than prevention. Methods such as statistical quality control began to emerge, with pioneers like Walter Shewhart introducing concepts of variability and control charts. However, quality was often viewed as a separate function, largely reactive and limited to the final stages of production. The emphasis was on meeting specifications rather than continuous improvement or customer satisfaction, setting the stage for the later development of Total Quality Management (TQM).