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Herb Kelleher's success at Southwest Airlines can be attributed to several key leadership theories and concepts, notably transformational leadership and servant leadership. His emphasis on creating a strong organizational culture focused on employee empowerment and customer service exemplified transformational leadership, inspiring employees to go above and beyond. Additionally, his servant leadership approach prioritized the well-being of employees, fostering loyalty and engagement, which ultimately translated into exceptional customer experiences and operational success. Kelleher's charismatic personality further reinforced these principles, making him a beloved figure within the company.

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What does Abraham maslow contributed to management?

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