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Where an external supplier provides services that underpin the delivery of an IT service, it is essential that the provisions of the contract with the external supplier are consistent with the targets built into any SLA that depends on the external supplier. SLM must avoid making commitments in SLAs that cannot be guaranteed because the Underpinning Contract with an external supplier offers a lower standard. For example, it would make little sense for SLM to base an SLA availability target on a projected server availability of 99.9 per cent when the support and maintenance contract for the server guarantees no better than 98 per cent. It is the responsibility of SLM to ensure consistency, seeking to renegotiate UCs where contractual commitments fall short of customer needs.
The ongoing relationship between the IT service provider & the customer will be covered in future in the chapter on Supplier Management, but it is important to recognize here that UCs must always be kept in line with the needs of the business. This means that as business requirements change, the IT service provider must ensure that UCs are renegotiated or replaced, if cost-effective to do so, to ensure they continue to serve the business.
What else can I help you with?
What is the definition of historical underpinning?
historical underpinning
What is the theoretical underpinning definition of the keyword "theoretical underpinning"?
The theoretical underpinning of a concept refers to the foundational ideas or principles that support and explain its existence and significance.
What has the author Cecil Haden Stock written?
Cecil Haden Stock has written: 'A treatise on shoring and underpinning, and generally dealing with ruinous and dangerous structures' -- subject(s): Shoring and underpinning 'A treatise on shoring and underpinning' -- subject(s): Shoring and underpinning
How do you use the word underpinning in a sentence?
He's a man who supports his lifestyle with the underpinning of his family's money.
What does the term underpinning accuratley mean?
Underpinning is a construction term referring to the strengthening of a foundation of a home or another building. It may be done because a building is unstable, the use of the building has changed or the soil the building sits on has. There are several ways underpinning can be done. Underpinning can be done with concrete or beams.
What is underpinning ideology?
Fundamental beliefs, system .
What has the author Lazarus White written?
Lazarus White has written: 'Cofferdams' -- subject(s): Cofferdams 'Modern underpinning' -- subject(s): Shoring and underpinning
Does underpinning devalue a house?
Underpinning itself does not inherently devalue a house; in fact, it can enhance its value by stabilizing the foundation. However, if underpinning is needed due to poor construction or significant structural issues, it may raise concerns among potential buyers, potentially affecting the perceived value. Proper documentation of the work and warranties can mitigate these concerns. Overall, the impact on value depends on the circumstances surrounding the underpinning and the perception of buyers.
What does philisophical underpinning mean?
What informs the foundation or basis of a proposition
Can I get help to put a metal roof, insulation in walls, & or underpinning on a 1986 double wide mobile home ?
Can I get help with a metal roof, insulation in walls, siding, & or underpinning on my double wide mobile?
What does underpinning mean?
Underpinning means to support something from below, for example with props or a foundation. It is commonly used to describe any knowledge that is foundational (basic or the most simply required) for a specific area of work or study.
Why do you think that people write letters to the editors?
This is a valuable underpinning of democracy. Do not scorn it.
