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A villa representative, or villa rep, serves as a liaison between guests and property management, ensuring a smooth and enjoyable stay. Their responsibilities include greeting guests upon arrival, providing information about the villa and surrounding area, addressing any inquiries or concerns, and coordinating services such as housekeeping or maintenance. They also handle check-ins and check-outs, assist with transportation arrangements, and may facilitate local excursions or activities. Overall, they aim to enhance the guest experience and resolve any issues that may arise during their stay.
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