Can digital debt collection reduce operational costs for large portfolios?

Yes, digital debt collection can potentially assist large portfolios cut operating expenses by substituting manual, repetitive operations with organised and automated procedures. Digital channels reduce the requirement for high call volumes and field trips, whereas improved account prioritisation allows teams to focus their efforts where they are most effective. Centralised tracking saves redundancy and rework across agents and vendors. Over time, improved performance visibility enables businesses to plan staffing and resources more efficiently. These economies make large-scale collections easier to handle and predict, a trend that is increasingly evident across systems such as Creditas.

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