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Job stress among agents in a help desk operation is often considered inevitable due to the high-pressure environment, demanding customer expectations, and the need for quick problem resolution. Factors such as repetitive tasks, long hours, and emotional labor can exacerbate stress levels. However, organizations can implement strategies like adequate training, supportive management, and employee wellness programs to mitigate stress and improve job satisfaction. Ultimately, while some stress may be unavoidable, its impact can be managed effectively.

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3mo ago

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