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The four basic types of Service Level Agreements (SLAs) are:
- Customer-based SLA: An agreement that applies to all services provided to a specific customer group.
- Service-based SLA: An agreement that outlines the service levels applicable to a particular service, regardless of the customer using it.
- Multi-level SLA: A comprehensive agreement that combines multiple levels, often including corporate, customer, and service-level agreements to address different needs.
- Internal SLA: An agreement that outlines the service expectations between departments within an organization, focusing on internal service delivery.
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