The five performance steps to conducting a counseling session typically include: 1) Preparation – ensuring both the counselor and the client are ready for the session, including setting a conducive environment. 2) Establishing Rapport – building trust and a connection with the client to facilitate open communication. 3) Assessment – gathering relevant information through active listening and questioning to understand the client's concerns and goals. 4) Intervention – providing guidance, strategies, or support tailored to the client's needs. 5) Follow-Up – summarizing the session, setting goals, and scheduling future sessions to monitor progress and provide ongoing support.
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The first step is to prepare for the counseling session by gathering all relevant information, such as performance data, employee records, and any other documentation needed for the discussion. This step is crucial in ensuring that the counseling session is productive and focused on addressing the specific performance issues effectively.
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The first step of the five performance steps prior to counseling is to identify the performance issue. This involves observing and gathering data on the employee's behavior or performance that requires improvement. Understanding the specific problem helps set the stage for constructive dialogue and effective counseling.