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Complaints are analyzed through a systematic process that typically involves categorizing the issues raised, identifying patterns or trends, and assessing their frequency and severity. This analysis may include qualitative methods, such as reviewing customer comments, and quantitative methods, like statistical evaluations of complaint data. By examining the root causes and impacts of complaints, organizations can implement targeted improvements to enhance customer satisfaction and address systemic problems. Ultimately, this analysis informs decision-making and strategy development to prevent future complaints.

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